by Usama Ahmad | Apr 2, 2018 | Service Alerts
We regret that we have had to remove the daily email attachment.
During the data security risk assessment, which we are required to conduct to comply with the new EU Data Protection Regulations, we evaluated the delivery of the spreadsheet via email as too much of a security risk.
Because email is not a secure delivery method, there is a possibility that the spreadsheet could become infected with a virus in transit, after it has left the SL servers and before it reaches your computer.
We are sorry for the inconvenience.
by Usama Ahmad | Dec 21, 2017 | Service Alerts
Over the past 24 hours, we have received 4 support tickets telling us that SellerLegend is trailing behind the SellerCentral dashboard.
We have investigated the 4 instances by comparing the SellerCentral All Orders Report against our dashboard numbers and confirmed they are both in sync. We also have checked our orders pull jobs logs and made sure the reported accounts had been correctly polled for orders every 30 minutes.
It seems that it is an issue with the Amazon API rather than anything being wrong with SellerLegend. If you are experiencing the same issue an need reassurance it is not an SL bug, please send us a copy of your All Orders Report from SellerCentral as well as an Orders download from SellerLegend for the same period an we will be happy to run the numbers for you.
by mgimena | Mar 21, 2017 | News & Events, Service Alerts
Last night, we exceeded one Billion (with a capital B) keywords in our PPC Search Terms database and we are currently reorganizing the files to cope with more.
The reorganization started this morning at 07:00 AM UTC and we expect it to take most of the day. So meanwhile, the PPC functionality is not working at best or unreliable at worst.
We do apologize for the inconvenience this may cause you.
by mgimena | Feb 28, 2017 | News & Events, Service Alerts
Amazon’s web hosting services are among the most widely used out there, which means that when Amazon’s servers go down, a lot of things go down with them. That appears to be happening today, with Amazon reporting “high error rates” in one region of its S3 web services, and a number of services going offline because of it.
Trello, Quora, IFTTT, and Splitwise all appear to be offline, as are websites built with the site-creation service Wix; GroupMe seems to be unable to load assets and Alexa is struggling to stay online, too. Nest’s app was unable to connect to thermostats and other devices for a period of time as well.
Isitdownrightnow.com also appears to be down as a result of the outage.
There’s no estimate on when service will be restored, but Amazon says it is “actively working on remediating the issue.”
SellerLegend is hosted in the US West (Oregon) region, and currently, only the US East (Virginia) region is affected by the failure. So we should not be impacted.
Except …
It is impossible to know whether Amazon internal services are affected (for example some portions of the MWS API).
Rest assured that SellerLegend is designed with resilience and recoverability in mind. Even if Amazon goes down, we expect SellerLegend to auto recover when they come back up.
Bear in mind you MAY be experiencing issues with SellerCentral as well. At this stage, the Amazon catalog website is not known to be impacted, so this event should not adversely affect your sales.
by mgimena | Feb 5, 2017 | Service Alerts
Sunday, February 5th, 2017 @ 11:15 AM GMT
We are aware that the PPC data is not downloading. This has been traced to be an Amazon issue.
We have submitted a problem report to Amazon’s help desk and are awaiting their assistance.
We will keep you updated as soon as we get a response.
Monday, February 6th, 2017 @ 01:40 PM GMT
Amazon have acknowledged that this is a known issue of theirs. They are working on a fix. Unfortunately, they are unable to give us an ETA at this time.
Tuesday, February 7th, 2017 @ 02:50 PM GMT
PPC Stats working again (?)
Just reporting that the PPC stats seem to download again. However, Amazon technical support is remarkably mum about the incident and did not have the courtesy to let us know that it was repaired. So we don’t know whether this is going to last …
Would y’all kindly keep an eye on your PPC Stats and report back if you feel there is anything untoward?
