by mgimena | Jun 15, 2017 | New Features
We have just deployed a feature whereby each user can now have their own setting per screen (search criteria, filters, rows per page, product viewed, favorite pages, preferred home page .), , and these will be remembered across sign on/sign off sessions.
This is an improvement over the persistent settings by screen only, where the last user to change settings effectively was affecting all the other users on the same account. The effect is that now you and your VA’s can each have your own distinct settings.
Since we deployed the much more granular access permissions for guest accounts, we had an influx of additional users per account, so the settings separation had become a necessity.
by mgimena | Jun 14, 2017 | New Features
Each of the 4 tiles atop both the marketplace and the product dashboard now sport an Information icon.
Click on the icon to see a drop-down showing a breakdown of the profit, including Margin and ROI.
by mgimena | Jun 12, 2017 | New Features
This facility is now generally available, the knowledge base articles are written and we have added Sales Velocities which tell you how many units you sell per day on average over the selected period.
by mgimena | Jun 12, 2017 | New Features
We have just deployed a facility whereby you can link to an order or a customer in SellerLegend via a specialized URL.
For Orders, please use the following format:
https://app.sellerlegend.com/sales/orders?amazon-order-id=xxx-xxxxxxx-xxxxxxx
For Customers, please use the following format:
https://app.sellerlegend.com/customers/index?email=xxxxxxxxxxxxxxxxxxxxx
Just attach the desired order number or customer Amazon email address at the end of the respective URL. When clicking on the fully formed URL, provided you are logged into SL, the link will land you on either the orders screen or the customer screen at the appropriate order or customer.
Useful if you have a CRM system and you want to link the customer details in the CRM system to the customer details in SL. Likewise for Orders.
by mgimena | Apr 15, 2017 | New Features
We now have a working Chrome extension to extract session and conversion performance data from the SellerCentral Business Reports section.
We are calling for volunteers to help us with the beta testing, as well as requesting your input on how to best make use of the data to make it actionable.
All we have at the moment is a very basic screen where the data is presented in tabular form (see attached). We’d like to get pointers from this community as to how to combine this data with data we have already in SellerLegend.
Please only apply to assist if you use the data in these reports on a daily basis.
by mgimena | Mar 15, 2017 | New Features
Caution: You need to know that Amazon is taking a dim view of automated refunds management systems. They are currently sending cautionary emails left-right-and-center to users of such systems. Here’s a copy of such an email:
QUOTE
We have noticed that you have used third-party automated services that are submitting incorrect reimbursement requests. Our policies prohibit any activity that:
• Interferes with our ability to help other sellers
• Makes use of our services in an excessive or unreasonable way, including submitting insufficiently researched or prematurely submitted requests for reimbursement
We are committed to providing you with a fast and accurate resolution to any other concerns or claims that you submit. However, we will automatically close any existing cases that were created on your behalf by third-party services. In addition, we will automatically close any new cases that are created by third-party services.
Please note: Your seller account will not be negatively impacted by any incorrect cases that have been submitted to date by these services on your behalf.
UNQUOTE
Because of the heightened scrutiny, you are STRONGLY encouraged to read ALL the following knowledge-base articles before using the Refunds Manager
Reading ALL the articles will achieve several things:
- It will educate those of you who are unfamiliar with Amazon’s Order Refunds/Returns/Reimbursements cycle
- It will explain – in detail – what this system is doing, thereby assisting you to gauge its accuracy
- It will allow you to assess whether you feel comfortable using the service – Remember, you are solely responsible for your submissions
- It will clarify that SellerLegend’s Refunds Manager is NOT an automated refunds submission system but merely an assistant to isolate the items which are eligible for a refund. You could achieve the same outcome in Excel!
You may deem that the amount of documentation, disclaimers, and warnings are overkill, but we prefer to act with an overabundance of caution so that you do not run into trouble
Manage Refunds Reimbursements is the first facet of our Refunds Manager. The next (future) facet will be recovering refunds for damaged and destroyed inventory.
Please note as well: There is chatter on the interwebs that sellers using more than one automated system are more likely to get in trouble than not, as competing systems are submitting the same instances of refund requests and Amazon is then dealing with duplicate requests.
To access the Manage Refunds Reimbursement service:
1) Make sure you are part of SellerLegend Labs. Click on the white head at the top of the screen and register for Labs access if you are not.
2) Head for the menu at Refunds Manager -> Manage Refunds Reimbursements
