Caution: You need to know that Amazon is taking a dim view of automated refunds management systems. They are currently sending cautionary emails left-right-and-center to users of such systems. Here’s a copy of such an email:
QUOTE
We have noticed that you have used third-party automated services that are submitting incorrect reimbursement requests. Our policies prohibit any activity that:
• Interferes with our ability to help other sellers
• Makes use of our services in an excessive or unreasonable way, including submitting insufficiently researched or prematurely submitted requests for reimbursement
We are committed to providing you with a fast and accurate resolution to any other concerns or claims that you submit. However, we will automatically close any existing cases that were created on your behalf by third-party services. In addition, we will automatically close any new cases that are created by third-party services.
Please note: Your seller account will not be negatively impacted by any incorrect cases that have been submitted to date by these services on your behalf.
UNQUOTE
Because of the heightened scrutiny, you are STRONGLY encouraged to read ALL the following knowledge-base articles before using the Refunds Manager
Reading ALL the articles will achieve several things:
- It will educate those of you who are unfamiliar with Amazon’s Order Refunds/Returns/Reimbursements cycle
- It will explain – in detail – what this system is doing, thereby assisting you to gauge its accuracy
- It will allow you to assess whether you feel comfortable using the service – Remember, you are solely responsible for your submissions
- It will clarify that SellerLegend’s Refunds Manager is NOT an automated refunds submission system but merely an assistant to isolate the items which are eligible for a refund. You could achieve the same outcome in Excel!
You may deem that the amount of documentation, disclaimers, and warnings are overkill, but we prefer to act with an overabundance of caution so that you do not run into trouble
Manage Refunds Reimbursements is the first facet of our Refunds Manager. The next (future) facet will be recovering refunds for damaged and destroyed inventory.
Please note as well: There is chatter on the interwebs that sellers using more than one automated system are more likely to get in trouble than not, as competing systems are submitting the same instances of refund requests and Amazon is then dealing with duplicate requests.
To access the Manage Refunds Reimbursement service:
1) Make sure you are part of SellerLegend Labs. Click on the white head at the top of the screen and register for Labs access if you are not.
2) Head for the menu at Refunds Manager -> Manage Refunds Reimbursements
