Partial Failure Of Amazon’s Cloud Infrastructure

Amazon’s web hosting services are among the most widely used out there, which means that when Amazon’s servers go down, a lot of things go down with them. That appears to be happening today, with Amazon reporting “high error rates” in one region of its S3 web services, and a number of services going offline because of it.

Trello, Quora, IFTTT, and Splitwise all appear to be offline, as are websites built with the site-creation service Wix; GroupMe seems to be unable to load assets and Alexa is struggling to stay online, too. Nest’s app was unable to connect to thermostats and other devices for a period of time as well.

Isitdownrightnow.com also appears to be down as a result of the outage.

There’s no estimate on when service will be restored, but Amazon says it is “actively working on remediating the issue.”

SellerLegend is hosted in the US West (Oregon) region, and currently, only the US East (Virginia) region is affected by the failure. So we should not be impacted.

Except …

It is impossible to know whether Amazon internal services are affected (for example some portions of the MWS API).

Rest assured that SellerLegend is designed with resilience and recoverability in mind. Even if Amazon goes down, we expect SellerLegend to auto recover when they come back up.

Bear in mind you MAY be experiencing issues with SellerCentral as well. At this stage, the Amazon catalog website is not known to be impacted, so this event should not adversely affect your sales.

PPC Service Disruption

Sunday, February 5th, 2017 @ 11:15 AM GMT

We are aware that the PPC data is not downloading. This has been traced to be an Amazon issue.

We have submitted a problem report to Amazon’s help desk and are awaiting their assistance.

We will keep you updated as soon as we get a response.

Monday, February 6th, 2017 @ 01:40 PM GMT

Amazon have acknowledged that this is a known issue of theirs. They are working on a fix. Unfortunately, they are unable to give us an ETA at this time.

Tuesday, February 7th, 2017 @ 02:50 PM GMT

PPC Stats working again (?)

Just reporting that the PPC stats seem to download again. However, Amazon technical support is remarkably mum about the incident and did not have the courtesy to let us know that it was repaired. So we don’t know whether this is going to last …

Would y’all kindly keep an eye on your PPC Stats and report back if you feel there is anything untoward?